FAQ & Site Info

We aim to dispatch all orders within 24 hours of them being placed. Once your payment information has been confirmed your order will then be processed ready to be dispatched.

We aim to dispatch your order within 24 hours, once your order has been dispatched will hand it over to Royal Mail. Royal Mail aim to deliver within 2-3 working days. If your order is over £15.00 will provide you with live tracking information.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

We only offer good quality products and we make every effort to meet your high standards for quality products, accurate descriptions, reliable delivery and customer service. If you should experience a problem, question or concern regarding your purchase, please contact us as soon as possible. Most products will have a Manufacturers Warranty included in the package that will apply. 1. If the goods you received were incorrect or faulty, we are not responsible for any return delivery costs. 2. All sales are final, no refunds. Any shortages or damage or defect must be reported within 2 days of receipt. Exchange of defective parts only within 14 days upon receipt of goods. Seller is not responsible for any damage caused by improper misuse or assembly of item. All postage expenses incurred in connection with the repair or replacement of any goods or any defective parts are the customer’s responsibility. This means if the goods have to be returned to us we will not pay the postage charges neither way. Either from your customer to us or the replacement item from us to your customer. This warranty shall not include any defects or damages to goods resulting from misuse, failure to follow the manufacturer’s recommendations concerning use and maintenance, or damage that is not the result of normal use. This warranty does not include normal wear, labour or parts, including, without limitation where appropriate, batteries, light bulbs, fuses and filters. 3. In order to avoid unnecessary postage costs to you and/or your customer, we will in the first instance to try and resolve any problems via email, Live Chat our our 24/7 Support System either through yourself or if you prefer directly with your customer. Failing that, we will issue you with a returns authorisation number which must be included with its return. After the return of goods to us we will inspect / repair any faulty item/s and if necessary we will replace the said faulty item/s with the same or equivalent or better. Please enclose a note with the RAN, a brief description/reason for the return, the original date of purchase and just leave the rest to us.

At this moment in time we are only able to offer our products within the UK. UK Shipping is FREE.